Alibaba recently launched a soft-opening of the Flyzoo Hotel in Hangzhou, China to test the use of artificial intelligence. A lot of the functions and features in the hotel that inconvenience guests, as in checking in, will be handled by artificial intelligence powered by robotics. Guests will be able to check in using a smartphone that implements facial recognition. This eliminates the need for guests to wait in line. The guest can also use their smartphone as a key to enter the room. The robotic aspect will be used in the room service department by having robots deliver towels and food to your room. This will help guests feel more secure in their rooms. When ordering something from the front desk they will not have to worry about who is actually going to be at their door and whether or not they are going to be expecting a tip. The implementation of artificial intelligence and robotics creates a frictionless experience for consumers.

There are people that think changing to this process will take away jobs, but implementing robotics in the hotel industry could actually create new jobs. Let’s say there is one person working at the front desk of a hotel, this is one job. Creating to robotics to take over this job can open up jobs for a team and also the maintenance workers that upkeep the machines. Also, there will still need to be a person present at the hotel to watch over the robotics.

The introduction of the artificial hotel will give guests the feeling of being VIP at the location. They will no longer need to wait in long lines and will have a flowing experience. This location could set the precedence for hotels all over the world.


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